ADVISING

We provide insights that help our clients make integrated strategic choices, achieving exceptional results.

Leading In The New Reality

We have over 30 years of experience helping our clients meet the needs of their employees and customers. While the immediate needs may be new—virtual sales and service skills, virtual/mobile/electronic customer experience, etc.—the longer-term priorities are not. The difference is that they have become even more urgent.

Organizations need to listen to consumers more closely than ever and adapt in real time to their rapidly evolving needs. They must accelerate the spread of change across their operations and transform for survival and resilience. And, most important, they must articulate a purpose beyond profit in order to help shape a better future for all.

How We Ensure Your Success

We understand that change is a process that happens over time. In order to implement and sustain change, we believe it's important to invest time on the front end to understand what you’re working toward before recommending any solutions.

Whether you're planning next year’s strategy, evaluating Universal Banker benefits, wondering how engaged your employees are, or just trying to protect the customer relationships you have built over the years, we can work together to develop specific strategies to help you achieve your goals. We can also monitor your progress to help make sure you stay on track or determine if any adjustments need to be made. Throughout it all, we're dedicated to providing you top-notch client service.

Areas of Expertise

  • Product development
  • Retail Branch Sales and Service
  • Small Business Sales and Service
  • Branch Transformation
  • Universal Banker Models
  • Branch Incentive Programs
  • ATM Operations
  • Debit and Credit Card Operations
  • Branch Operations
  • Job Descriptions
  • Evaluation Delivery

Our Process

DISCOVER

Gather an understanding of the current landscape, issues and desired results of your initiative

ALIGN

Identify area where change management solutions can connect to current strategy and impact desired results

DESIGN

Create an engagement to specifically leverage what works and close gaps between current and desired state

IMPLEMENT

Delivery of processes, procedures, policies, knowledge and tools across the organization and supporting functions

REINFORCE

Ongoing post-implementation support to ingrain and sustain overall initiative into the organization's culture

The Benefits

  • Our knowledge and experience helps us proactively identify opportunities or problems before they occur, and then strategize with you to develop the right roadmaps for achieving success.
  • Our ability to provide information and resources that help leadership teams make smart decisions and encourage critical thinking about the issues at hand are what sets us apart from the competition.
  • Our portfolio of services help our clients achieve high-impact results through actionable insights.

Is this what your bank needs?

We’ve already helped hundreds of financial institutions around the country do just this, and we would love to have the opportunity to work with you as well.